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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about outcomes is CORRECT?

A) Outcomes are how the service performs
B) An output can be enabled by one or more outcomes
C) An outcome can be enabled by more than one output
D) An outcome is a tangible or intangible activity

2. Who is responsible for defining metrics for change management?

A) The change advisory board (CAB)
B) The change management process owner
C) The service owner
D) The continual service improvement manager

3. Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

A) 3 and 4
B) 1 and 3
C) 1 and 2
D) 2 and 4

4. How does a service consumer contribute to the reduction of disk?

A) By communicating constraints
B) By managing server hardware
C) By managing staff availability
D) By paying for the service

5. Which is a supplier category?

A) Technical
B) Commodity
C) Customer
D) Resource

Solutions: