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EXIN ITIL 4 Foundation Sample Questions:

1. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and availability management
B) Availability management and service level management
C) Supplier management and change management
D) Supplier management and service level management

2. Which practice coordinates the classification, ownership and communication of service requests and incidents?

A) Supplier management
B) Service desk
C) Relationship management
D) Problem management

3. Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A) value
B) performances
C) users
D) costs

4. Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A) Keep it simple and practical
B) Collaborate and promote visibility
C) Optimize and automate
D) Start where you are

5. Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A) Service-based SLA view
B) Retail customer view
C) Wholesale customer view
D) Supporting services view

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