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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Incident management
B) Continual improvement
C) Problem management
D) Service request management

2. What is the purpose of the 'deployment management' practice?

A) To make new or changed services available for use
B) To move new or changed components to live environments
C) To set clear business-based targets for service performance
D) To ensure services achieve agreed and expected performance

3. Which is a purpose of the 'engage' value chain activity?

A) Meeting expectations for quality, costs and time-to-market
B) Ensuring that the organization's vision is understood
C) Providing transparency and good relationships
D) Ensuring the continual improvement of services

4. When should a full risk assessment and authorization be carried out for a standard change?

A) At least once a year
B) When the procedure for the standard change is created
C) When an emergency change is requested
D) Each time the standard change is implemented

5. What should a release policy include?

A) The naming convention and expected frequency of each type of release
B) The roles and responsibilities for incident and problem resolution
C) The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
D) The process owner and process manager for each type of release

Solutions: