Simulate the real exam

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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our ITSM20F certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our ITSM20F practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of ITSM20F best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our ITSM20F certification training files again and again, which may help you to get the highest score in the IT exam.

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Fast delivery in 5 to 10 minutes after payment

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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. While planning for service improvements, what is an important best practice to consider?

A) Service improvement targets should be measurable, linked to business objectives and documented in a plan.
B) The service improvement targets should not change until the target is reached, or else no consistency is maintained
C) The progress of service improvement should be discussed at least weekly in the steering committee.
D) The progress should be monitored closely by an independent project manager to maintain objectivity.

2. What is used for the assessment of maturity of organizations?

A) MOF
B) CobIT
C) ITIL@
D) CMMI@

3. Which process aims to prevent incidents resulting from changes to the IT infrastructure?

A) Problem Management
B) Incident Management
C) Change Management
D) Availability Management

4. What has to be included in a well defined process?

A) Statistical support
B) Expected outcomes
C) Timelines
D) Functions

5. What must be included in a well defined Process structure?

A) statistical support
B) expected results
C) functions
D) timelines

Solutions: