Simulate the real exam

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Only need to practice for 20 to 30 hours

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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. Which statement with regard to Information Security Management is true?

A) Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
B) Management with appropriate authority shall approve an Information Security policy.
C) Security Incidents shall only be reported and recorded if they affect more than one user
D) Information Security Management to specifically focus on managing Information Security effective within all information systems.

2. Which statement below is not a purpose of Supplier Management procedures?

A) That the suppliers understand their obligation to the Service Provider
B) That information on the performance of all suppliers can be observed and acted upon
C) That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
D) That business transactions between all parties are recorded

3. In the context of standards, what does the term "conformity" stand for?

A) Verification of supplier certification
B) Quality Management System certification by an approved body
C) Alignment of an audit nonconformity report to a re-audit report
D) Compliance with a requirement

4. Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?

A) A chronological training record for each individual
B) An overview of all personal details per employee
C) An overview of all possible training modules that match with competences
D) A record of all future training courses for each employee

5. A Release policy needs to be documented and agreed. What must be included in the Release policy?

A) an analysis of the success or failure of
B) the Release dates
C) the frequency and type of Releases
D) Releases Requests For Change (RFCs)

Solutions: