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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. In the context of standards, what does the term "conformity" stand for?

A) Verification of supplier certification
B) Quality Management System certification by an approved body
C) Alignment of an audit nonconformity report to a re-audit report
D) Compliance with a requirement

2. Input from other Service Management processes is required to keep the IT service continuity plan current
Which process has the most to contribute?

A) Change management
B) Financial management for IT services
C) Problem management
D) Availability management

3. Deming proposed a system of continuous improvement.
Which four activities does this system involve?

A) Plan. Do. Check and Act
B) Plan. Perform. Audit and Improve
C) Plan. Perform. Evaluate and Act
D) Plan. Do. Evaluate and Act

4. The success and failure of Releases shall be measured. What is included in these measurements?

A) The Release dates
B) The Request for Change (RFC)
C) The frequency and types of Releases
D) The Incidents related to a Release in the period following a Release

5. Which of the following is a best practice concerning information security risk assessment?

A) Information security risk assessments should be performed at agreed intervals and be maintained during changes.
B) Information security risk assessments should be performed once a year.
C) Information security risk assessments should be carried out by an external auditor to maintain objectivity.
D) Information security risk assessments should be performed as a result of the review of every incident.

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