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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. The customer service department employs supervisors and agents.
Each supervisor may simultaneously manage up to four agents.
In Microsoft Dynamics CRM 2011, you need to configure a service that requires a supervisor and an
agent.
How should you define the capacities of the supervisor and of the agent?

A) In the service, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
B) In the user record, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
C) In the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
D) In the service, set the supervisor with a capacity of 1, and the agent with a capacity of 4.

2. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) One dynamic marketing list can contain accounts, contacts, and leads.
B) Static marketing lists cannot be locked.
C) You can remove members from a dynamic marketing list by using an Advanced Find query.
D) You can add members to a static marketing list by using an Advanced Find query.
E) You can copy a dynamic marketing list to a static marketing list.

3. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) attaching files before saving an email activity
B) moving records by dragging and dropping
C) email signatures
D) 15-minute reminders for service activities

4. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates and fiscal period for all goals are unchanged.
B) The fiscal start dates and fiscal period for all goals are automatically realigned.
C) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.
D) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.

5. In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?

A) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
B) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
C) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
D) Share the members of the marketing list with a new static marketing list.

Solutions: