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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A) a security role
B) a related opportunity
C) a related goal
D) a connection role

2. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) quick campaigns
B) products
C) sales literature
D) price lists
E) campaigns

3. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) attaching files before saving an email activity
B) moving records by dragging and dropping
C) email signatures
D) 15-minute reminders for service activities

4. A customer calls in response to a phone call he received about a current campaign. You need to ensure that the call is captured as a campaign response. What are possible ways to achieve this goal? (Choose all that apply.)

A) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
B) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
C) In the Phone Call activity for the referenced campaign, select Promote to Response.
D) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.

5. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) The Pipeline Phase field is mandatory.
C) Opportunities can be created for leads.
D) All quotes related to an opportunity must be in the same currency.

Solutions: