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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
B) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
C) On the Service item, set the selection rule selection criteria to Least Busy.
D) On the Service item, set the selection rule selection criteria to Most Busy.

2. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads.
How can the owner of the distributed campaign activities be assigned?
(Choose all that apply.)

A) The activities can be assigned to a specific user.
B) The activities can be assigned to the owners of the lead records.
C) The activities can be assigned to you.
D) The activities can be assigned to a team.
E) The activities can be assigned to a list of users.

3. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A) Qualify the lead and convert it to an account, a contact, and an opportunity.
B) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
C) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

4. In Microsoft Dynamics CRM 2011, you need to display all opportunities and account names of your
accounts and a sum of the revenue of the opportunities.
What should you do?

A) In the Report Wizard, create a report with a primary record type of Opportunities and a related record type of Accounts (Potential Customer). Display the revenue of the opportunities and the account name.
B) Create an opportunity view that displays the revenue of the opportunities and the account name.
C) In the Report Wizard, create a report with a primary record type of Accounts and a related record type of Opportunities (Potential Customer). Display the account name and the revenue of the opportunities.
D) Create an account view that displays the account name and the revenue of the opportunities of the accounts.

5. In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)

A) Run the report from the Run Report menu of the Cases list.
B) Run the report from the Service Calendar.
C) Run the report from the Reports list.
D) Run the report from the Activities list.

Solutions: