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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?

A) Use Advanced Find and create a Personal Chart.
B) Run the Service Activity Volume Report.
C) Run the Case Summary Table Report.
D) Create a custom report.

2. In Microsoft Dynamics CRM 2011, you create a marketing campaign associated with several marketing
lists and marketing activities.
You create a new marketing list and plan to associate it with the campaign.
To which marketing campaign elements can you add the new marketing list?

A) undistributed marketing campaign activities
B) open marketing campaign planning activities
C) new marketing campaign responses
D) parent target marketing lists
E) distributed marketing campaign activities

3. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) The Pipeline Phase field is mandatory.
C) Opportunities can be created for leads.
D) All quotes related to an opportunity must be in the same currency.

4. A company uses Microsoft Dynamics CRM 2011.
Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.
Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are
true?
(Choose all that apply.)

A) Views that include conditional formatting can be shared.
B) Microsoft Dynamics CRM fields are available to the conditional formatting tool as user-defined fields in the Filter dialog box.
C) Conditional formatting is available only on client computers that are running Outlook 2010.
D) With the appropriate rights, conditional formatting can be applied to system views.

5. In a Microsoft Dynamics CRM 2011 organization, you have a default service template with a billing
frequency of Monthly.
You need to create a service template with a billing frequency of Quarterly.
What should you do?

A) Change the billing frequency in the default service template to Quarterly, and then save a copy of the template.
B) Create a new template with a Quarterly billing frequency.
C) Change the billing frequency in the default service template to Quarterly, and then save the template.
D) Create a copy of the default service template and change the billing frequency in the copy to Quarterly.

Solutions: