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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) quick campaigns
B) products
C) sales literature
D) price lists
E) campaigns

2. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)

A) The activities can be assigned to a specific user.
B) The activities can be assigned to the owners of the lead records.
C) The activities can be assigned to you.
D) The activities can be assigned to a team.
E) The activities can be assigned to a list of users.

3. A customer calls in response to a phone call he received about a current campaign. You need to ensure that the call is captured as a campaign response. What are possible ways to achieve this goal? (Choose all that apply.)

A) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
B) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
C) In the Phone Call activity for the referenced campaign, select Promote to Response.
D) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.

4. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Activate all draft quotes related to the opportunity.
B) Enter the close date on the close opportunity form.
C) Close all open activities on the opportunity.
D) Relate the opportunity to at least one competitor.

5. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead from the Regarding lookup of the email message.
B) Convert the email message into a lead.
C) Create a new lead, attach the email message to the lead, and then save the lead.
D) Create a new lead and set a connection to the email message.

Solutions: