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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) One dynamic marketing list can contain accounts, contacts, and leads.
B) Static marketing lists cannot be locked.
C) You can remove members from a dynamic marketing list by using an Advanced Find query.
D) You can add members to a static marketing list by using an Advanced Find query.
E) You can copy a dynamic marketing list to a static marketing list.

2. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A) Update the price in the Price List Item record of the campaign product.
B) Update the list price of the campaign product.
C) Create a new Product record for the campaign product with the reduced price.
D) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.

3. Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A) a security role
B) a related opportunity
C) a related goal
D) a connection role

4. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
B) Create an email message, add the Sales Literature record, and send the email message to the Customer.
C) Open the Sales Literature and send it to the customer as an email message.
D) Open the Sales Attachment and send it to the customer as an email message.

5. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) The Pipeline Phase field is mandatory.
C) Opportunities can be created for leads.
D) All quotes related to an opportunity must be in the same currency.

Solutions: