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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.

How do you configure the engagement policies to implement this requirement?

2. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

A) Create an adaptive model rule at the Issue-level.
B) Ensure that the propensity is enabled in Arbitration tab.
C) Enable an action value in the prioritization formula.
D) Create a prioritization decision strategy at the Group-level.

3. Aggregation components provide the ability to________________.

A) filter actions based on priority and relevance
B) set a text value to a strategy property
C) choose between actions
D) make calculations based upon a list of actions

4. When a customer is offered an action that they already accepted, this is because_________.

A) there are no suppression rules defined
B) the actions are filtered based on eligibility
C) the customer intent was captured incorrectly
D) the strategy is not customized to exclude previously accepted offers

5. DRAG DROP
U+ Bank has decided to use the Pega Customer Decision Hub to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.

Solutions: