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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

A) Predicted customer behavior
B) Offer eligibility
C) Customer contact policy
D) Offer relevancy

2. U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?

A) Set up a secondary schedule.
B) Update the Send shape with Finalization.
C) Bypass action flow processing.
D) Add a new Send shape in all the action flows.

3. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?

A) Set the action availability to Within a defined time period
B) Set the action availability to Template
C) Set the action availability to Never
D) Set the action availability to Always

4. To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

A) "Data."
B) No prefix. Use directly the property name.
C) '' .''
D) "Customer."

5. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

A) Poor
B) Very Poor
C) Fair
D) Good

Solutions: