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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. When a customer is offered an action that they already accepted, this is because_________.
A) there are no suppression rules defined
B) the actions are filtered based on eligibility
C) the customer intent was captured incorrectly
D) the strategy is not customized to exclude previously accepted offers
2. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
A) Map the score value in the decision strategy to "<=200".
B) Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
C) Change the cutoff value in the results tab of the scorecard decision component
D) Change the cutoff value in the results tab of the scorecard model
3. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
4. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
A) Enable an engagement policy for the second group.
B) Set contact limits for both the groups.
C) Map a real-time container to the Top-level or Issue-level.
D) Create a decision strategy at the Issue-level.
5. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
A) Dynamic template
B) File template
C) Output template
D) Email treatment
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: Only visible for members | Question # 4 Answer: D | Question # 5 Answer: A |