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Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

1. How does the EC500 feature support mobile workforce management?

A) By increasing mobile device battery life during calls.
B) By enabling GPS tracking of mobile devices.
C) By providing remote access to office telephony features.
D) By allowing real-time data syncing across devices.

2. What is the primary function of the Call Coverage feature in Communication Manager?

A) To ensure calls are answered when the primary user is unavailable
B) To provide additional security for call data
C) To distribute call traffic evenly across servers
D) To manage bandwidth during high traffic periods

3. What functionality does the Avaya Aura Communication Manager provide for contact centers?

A) Email management systems
B) Basic telephony services only
C) Web browsing capabilities
D) Advanced call routing and queuing mechanisms

4. Which feature of Communication Manager helps in managing call flows during the absence of primary recipients?

A) Autodial
B) Call Transfer
C) Call Hold
D) Call Coverage

5. Which features are enhanced by the use of the Team Button in Communication Manager?
(Choose Three)

A) Visual indicators of team members' status
B) Quick dialing to team members
C) Automatic call forwarding to team members
D) Immediate transfer of calls within the team
E) Encrypted messaging within the team

Solutions: