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Apple Macintosh Service Sample Questions:

1. A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Hold the eject button down for several seconds to reset the application.
B) Hold the trackpad button down for several seconds to regain cursor control.
C) Disconnect all power sources for several minutes to reset the SMC.
D) Press the power button for several seconds to try shutting the computer down.

2. You are troubleshooting an eMac that has no image on its built-in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect an external display to the eMac's VGA output port and restart the eMac, you see a proper image on the external display. Which of the following service modules would most likely be the cause of these symptoms?

A) Power Supply Assembly
B) Logic Board
C) Hard drive
D) Display Analog Assembly

3. A Mac Pro fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) No startup disk found
B) Firmware v3.0 upgrade required
C) A RAM bank failed memory testing
D) Thermal failure

4. Which of the following can permanently damage an LCD display?

A) Not using a screen saver.
B) Using a screen saver.
C) Rubbing the display.
D) Turning brightness up too high.

5. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Not enough RAM
B) Faulty optical drive
C) RAM not completely seated
D) Dead battery

Solutions: