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Apple Macintosh Service Sample Questions:
1. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A) Knowledge Base
B) Discussions
C) Downloads
D) User's manual
2. Examine the exhibit. What is this message?
A) Power-On Self-Test
B) Kernel Panic
C) Software Update
D) Firmware Update
3. A customer setting up a small business with a wireless network wants to ensure that both the PC's running older hardware, and the Macs have secure access to the wireless network using encryption. What security feature on the AirPort Extreme (802.11n) Base
Station would provide that encryption?
A) WAN privacy
B) Access control by MAC address
C) Wired Equivalency Privacy (WEP)
D) DSSS
4. Which THREE of the following symptoms would be most likely resolved by performing a
SMC reset as a first step? SELECT THREE
A) USB and/or FireWire port(s) do not function
B) Network / Internet connectivity issues
C) Computer does not sleep / wake from sleep
D) Computer does not turn on
E) Cursor is unresponsive in Finder
5. If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.
A) Soft reset
B) Hard reset
Solutions:
Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A,C,D | Question # 5 Answer: B |