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Apple Macintosh Service Sample Questions:

1. Examine the exhibit. What is the name of this special Apple tool?

A) iMac Gap Measurement Tool
B) Xserve Processor Alignment Wrench
C) MacBook Spring Adjustment Tool
D) Mac Pro Wrench

2. Which of the following is NOT a good step to take when working onsite on a computer?

A) Check the polarity of the grounded power outlet.
B) Wear a grounded ESD wrist strap.
C) Use a grounded ESD mat.
D) Place parts on the floor.

3. Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (8x)?

A) Remove both heat sinks before replacing either processor.
B) Avoid touching the silver coating on the underside of the heat sink and the top of the processor.
C) Avoid touching the cables near the processor.
D) Leave the heat sinks removed for at least thirty minutes before replacing the processor.

4. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Order all available service parts for the appropriate configuration of the product.
B) Lay the product on its side so it will not fall over.
C) Discharge the CRT and establish an ongoing ground.
D) Disconnect and reconnect all internal cables.
E) Gather all necessary tools and perform all preliminary steps.

5. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) The power button or power indicator doesn't light up at all.
B) The cursor is frozen and the system is unresponsive.
C) You don't hear any fan or drive noise.
D) You can't connect to the Internet.
E) You don't hear a startup chime.

Solutions: