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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya Contact Center Select
B) Avaya IX TM Meetings
C) Avaya IX TM Workforce Engagement Select
D) Avaya IX TM Contact Center
E) Avaya IX TM Spaces

2. Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?

A) Mobility
B) Savings
C) Call Handling
D) Multi-channel
E) Productivity

3. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

A) Avaya IX Conference Phones
B) Avaya J139 desk phones
C) Avaya IP Office TM
D) Avaya Web RTC soft clients
E) Avaya Aura

4. A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

A) Basic Edition
B) Server Edition
C) Essential Edition
D) Preferred Edition
E) Select Edition

Solutions: