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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which two Avaya Aura Monitoring Switch types are supported for configuring the system with supported Avaya switches? (Choose two)

A) Alcatel 4000 Switch
B) Aspect Switch
C) Avaya Definity G3/S8300/S8700 Switch
D) Meridian 1/Succession Switch

2. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Services
B) Windows Task Scheduler
C) Windows Event Viewer
D) Windows Component Services

3. In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL tasks?

A) Test Extract and Test Quality Monitoring Connection
B) Test Quality Monitoring Connection and Test Apache Tomcat Connection
C) Test Extract and Test Reporter Gateway
D) Test File Locations and Test Database Connection

4. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)

A) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
B) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
D) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.

5. A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?

A) Windows Server 2000 32Bit
B) RedHat Linux 5.2
C) RedHat Linux 5.3
D) Windows Server 2008 R2 648 Bit

Solutions: