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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which three prerequisites must a technician complete to ensure that all Windows components are configured correctly prior to installing the Quality Monitoring application? (Choose three)

A) The administrator account should have the log on as a service rights under local Security Policy > User Rights Assignments.
B) Data Executive Prevention (SEP) must be allowed for all programs and services.
C) The Server name http://servername:8285/qm should be added under trusted sites in Internet Explorer.
D) Service Packs for Windows must be installed.
E) All network Cards must be disabled prior to installation.

2. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Trending Reports
B) Call by Call Reports
C) Real Time Reports
D) Calibration Reports
E) Graphical Reports

3. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)

A) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
B) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
D) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.

4. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Verify the Randomizer rule is saved
B) Verify the Event rule is saved
C) Make sure the rule is set to active
D) Reboot the server
E) Make sure that the user is added under selected agents

5. You are planning the installation Avaya Contact Recorder on Linux.
Which three settings can you set using the Kick start application on the Avaya Contact Recorder installation disk? (Choose three)

A) Linux firewall settings
B) Time zone
C) Eth0 IP address
D) Keyboard
E) Size of the /calls directory

Solutions: