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BlackBerry 10 Support Specialist Sample Questions:

1. A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?

A) The mobile network radio is not enabled and account is not provisioned.
B) The NFC radio is not enabled.
C) The device radio is not enabled and provisioned.
D) The airport mode is not enabled.

2. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?

A) Fully qualified domain name:4101
B) Fully qualified domain name:3101
C) Fully qualified domain name:8081
D) Fully qualified domain name:8082

3. When using the accessibility feature "Magnify Mode ", what action can be taken to quickly remove the magnification?

A) Go to Option -> Accessibility and disable Magnify Mode
B) Click the center button between the volume keys.
C) Pinch with two fingers on the screen to zoom out.
D) Swipe down from the top of the screen with two fingers.

4. A user is unable to login to ActiveSync after activating. What credentials are needed in a Lotus Notes environment?

A) Windows Authentication password
B) Internet ID password
C) BlackBerry device password
D) Kerberos password

5. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
B) BlackBerry Link
C) BlackBerry Administration Service client, Devices>connected devices>Backup
D) BlackBerry Desktop Manager

Solutions:

Question # 1 Answer: C

Question # 2 Answer: C

Question # 3 Answer: D

Question # 4 Answer: B

Question # 5 Answer: B