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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) The time of occurrence and the device logs
B) The location of the device
C) BlackBerry Device Service (BDS) server name
D) Playbook

2. All users are no longer able to activate using their Username. Activation Password and SRP. However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS). What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?

A) Allow activation over BlackBerry infrastructure set to yes
B) Proxy profile is configured to use VPN incorrectly
C) Allow activation information to be emailed is set to no
D) BlackBerry Dispatcher is configured with an Enterprise Proxy

3. Which password will be required when logging into BlackBerry World for the first time?

A) Perimeter Password
B) Device Password
C) Corporate Password
D) BlackBerry ID Password

4. Where would the PIN of the BlackBerry 10 (BB10) handheld be obtained?

A) Options > About > General
B) Settings > About > Hardware
C) Settings > About > General
D) Settings > Advanced > About > Hardware

5. n the event of loss, what can be used to find a device?

A) Enable BlackBerry Device Services
B) Enable Airplane mode
C) Enable BB Protect
D) Enable Location Services

Solutions: