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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is needed to successfully pair a Bluetooth device?

A) Both the de> ices should have Bluetooth radio on and should touch each other with the back of the device
B) Both the Bluetooth radios should be on and one of the devices should be discoverable.
C) Both the devices should have Bluetooth radio on and be connected to the same Wi-Fi Access point.
D) The radio on the device where the pairing is to occur should be the only one with Bluetooth radio on.

2. A BlackBerry 10 (BB10) user is able to browse internal and external sites but is unable to hit a File Share on the home network. Which of the following actions will most likely resolve this issue?

A) Re-configure the Email profile
B) Add home Wi-Fi in the Network connections
C) Add the corporate VPN profile
D) Turn on the BlackBerry Device cellular radio

3. From the BlackBeriy 10 (BB10) handheld, where can a list of places to aid in understanding an error message be found?

A) Options > Help > Support
B) Settings > General > Support
C) Help > Support
D) Settings > Help > Support

4. Where on the BlackBerry should an end user be directed to learn the different swipe gestures?

A) The Hub
B) About Menu in Device Settings
C) Learn How Menu items in Setup
D) Language and Input in Device Settings

5. Which of the following resources would enable a user who has lost a device to ensure that their contact information is displayed on their BlackBerry?

A) BlackBerry Protect
B) BlackBerry Help
C) BlackBerry Lost and Found
D) App World

Solutions: