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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- There is a time limit of 120 minutes for the exam.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- This exam is offered in only English.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Overview of Interaction Center Business Manager
- Introduction to ACD Tools
- Identify the components of the Interaction Administrator interface
- Basics of Interaction Supervisor
- Configuring Client Button and Queue Columns
- Understand the configuration options available for ACD/Skills-Based routing
- Managed IP Phone Network Provisioning
- Workgroups ACD Skills
- Security and Compliance Enhancements
- Using Response Management Libraries
- Managed IP Phone Configuration and Templates
- Managing Licenses
- Introduction to PureConnect Application Suite
- Configuring Stations
- Configuring ACD
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Status Messages, Account Codes, and Wrap-up Codes
- Overview of Client Templates
- Basics of Interaction Reporter
Configuring Call Flows
- Publish, import, and export a new Interaction Attendant configuration
- Email Profiles
- Create and configure operations that comprise an Interaction Attendant menu
- Schedule Configuration
- Queue Operations
- Overview of Custom Profiles
- Manage Voice Prompts
- Standard Inbound Operations
- Overview of Default Profile
- Default Auto Attendant set of menus and operations
- Email Schedules
- Overview of Default Schedule
- Email Operations
- Structure of a Node
- Overview of Interaction Attendant user interface
- Recognize and use the files and storage structure used by the Interaction Attendant
Interaction Center Certified Engineer (ICCE) Bootcamp
- Configuring IC Switchover Process
- Configure Regionalization
- TroubleShooting
- WireShark Analyzer
- SIP Line Configuration
- Reporting Tables
- Post Installation Configuration
- Directory Server
- Running Setup Assistant
- Database Server
- Interaction Center Platform Overview
- Interaction Center Security Methods
- Understanding Lines and Groups
- Licensing Users and Stations
- Gateways Overview
- Installing IC and Interaction Media Server
- Log Retrieval Assistant
- Log Viewer
- Configure Interaction Media Server
- IC System Manager
- Configure SIP addresses
- Dial Plan
- Interactive Update Provider Overview
- Codecs
- License Management and Allocation
- SIP Proxy
- SIP Station Configuration
- DNS Server
- New License Generation
- IC Survey File
- Using Interactive Update Client
- DHCP
- Configure Line Groups
- DID/DNIS Routing
- Interaction Subsystems
- IC Licensing Overview
- Interaction Center Architecture
- Site Information
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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path
You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.
The following course is highly recommended as part of your preparation for the certification exam.
Courses Recommended:
- Administering the CIC System
- Configuring Call Flows
- Interaction Center Core Engineer (ICCE) Bootcamp
