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CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?

A) Update the video drivers to allow for multiple monitors.
B) Split the onboard video port.
C) Install a video card with multiple DVI ports.
D) Add an adaptor to the onboard VGA port.

2. Which of the following is the standard sequence of wire color in a RJ-11 phone line?

A) Red, Black, Green, Yellow
B) Black, Red, Green, Yellow
C) Green, Black, Yellow, Red
D) Yellow, Black, Red, Green

3. A technician needs to replace an internal component on a laptop. Which of the following would be an important step to perform BEFORE replacing the component?

A) Remove all screws from the bottom of the case
B) Review manufacturer's documentation for disassembly procedures
C) Remove the display and all attached wiring from the base
D) Ensure that the battery has a full charge

4. A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?

A) Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary.
B) Continue listening to Ann's explanation until she is finished then refer her to a website so she can find the proper resolution.
C) Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.
D) Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.

5. An older laptop does not have Wi-Fi capability but has some rectangular slots on its side. Which of the following is the port that would take a Wi-Fi card in this laptop?

A) PCMCIA
B) Compact flash
C) SODIMM
D) SD

Solutions: