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CompTIA A+ Essentials (2009) Sample Questions:

1. A customer opened a ticket with the help desk two days ago to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?

A) Ask another technician who has worked with this computer previously to learn about any other prior issues.
B) Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
C) Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D) Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.

2. A user would like to ensure that only their family and their laptops can access a newly installed wireless router. Which of the following BEST accomplishes this?

A) MAC filtering
B) Port forwarding
C) Static IP addresses
D) Disable DHCP

3. A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?

A) "What was the last thing that occurred before the PC had problems?"
B) "What was the last thing you did before the PC crashed?"
C) "What were you doing before the PC went down?"
D) "Can you avoid using the PC that crashed?"

4. Before beginning hardware repair work on a PC, which of the following is the FIRST step?

A) Disconnect power from the PC.
B) Ensure all Windows updates have been installed.
C) Install an uninterruptible power supply (UPS).
D) Degauss the monitor.

5. Which of the following is the form factor of a standard VGA connector?

A) DIN-6
B) DB-25
C) DB-15
D) DB-9

Solutions: