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CompTIA PDI+ Beta Sample Questions:

1. A customer states that when printing black text documents from a word processing application on their color laser printer, it seems to print slower than the printer specification for monochrome printing and it also is decreasing the life counters on all their toner cartridges. Which of the following should the technician tell the customer to do to fix the problem?

A) Reinstall their application.
B) Create a new document.
C) Verify their printer driver settings.
D) Reinstall the printer driver.

2. Which of the following is the BEST reason why the laser unit should only be tested while inside the machine?

A) The laser beam needs to be kept level.
B) The emitted light can cause damage to eyes.
C) Laser units can be damaged by exposure to sunlight.
D) The polygon motor creates excessive noise levels and can damage hearing.

3. The latent image is created on the photoconductor by which of the following?

A) Laser unit
B) Fusing unit
C) Scanner unit
D) Transfer unit

4. A photo-interrupter sensor performs a function similar to a:

A) relay.
B) solenoid.
C) switch.
D) diode.

5. A customer is using a remanufactured toner which has caused damage to the fuser unit and wil require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner causes the warranty to be voided. This is now a chargeable service. Which of the following is the BEST response from the technician?

A) You will be receiving a bill after the service is complete. Here is my contact information.
B) Using remanufactured toner is not covered by manufacturers warranty. Therefore this service call and the parts required will be chargeable.
C) You have voided the warranty so any services will now be charged to your company.
D) Do not use remanufactured toner; it states that in the warranty. You will be billed for this service call and the parts.

Solutions: