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CompTIA PDI+ Beta Sample Questions:

1. When performing a service call for an ADF jamming issue, why should the technician check the fuser rollers?

A) To prevent a future service cal .
B) The heat from the fuser makes the original wrinkle.
C) The fuser rollers feed the paper through the ADF.
D) The ADF and fuser tend to jam at the same time.

2. The customer prints several different color documents. Each one is printed using the same print driver and application but some prints are lighter or darker than what the customer desires. Which of the following is the BEST action to take?

A) Train the customer to calibrate the device.
B) Explain that some printers do not provide consistent color output.
C) Explain that the PC monitor is at fault, not the printer.
D) Train the customer how to use the color controls in the print driver.

3. Which of the following is the MOST likely cause of light images when scanning?

A) Dirty mirrors
B) Cracked lens
C) No output from the CCD
D) Wrong scanner driver

4. At which of the following stages of the laser/LED printing process is the toner bonded to the media?

A) Writing
B) Developing
C) Fusing
D) Transferring

5. A user knows the TCP/IP address for a network printer but is unable to locate the printer on the network. Which command can the user send to test the network cable connection?

A) IPCONFIG
B) GETIP
C) PING
D) IPFIND

Solutions: