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Under the situation of economic globalization, it is no denying that the competition among all kinds of industries have become increasingly intensified (CSFX exam simulation: Customer Service), especially the IT industry, there are more and more IT workers all over the world, and the professional knowledge of IT industry is changing with each passing day. Under the circumstances, it is really necessary for you to take part in the BBPSD CSFX exam and try your best to get the IT certification, but there are only a few study materials for the IT exam, which makes the exam much harder for IT workers. Now, here comes the good news for you. Our company has committed to compile the CSFX study guide materials for IT workers during the 10 years, and we have achieved a lot, we are happy to share our fruits with you in here.

BBPSD Customer Service Sample Questions:

1. A useful way of prioritising your tasks is known as the:

A) PTT approach.
B) Listing approach.
C) ABC approach.
D) RST approach.

2. If a sales person notices that they are getting a lot of enquiries about a product they do not stock they should:

A) Put a sign in the shop to say it is not sold here.
B) Investigate if colleagues have noticed the same thing.
C) Ignore it and focus on their job.
D) Ignore it for now and check again next month.

3. When a business is always looking for small things that can improve the overall customer experience we call it:

A) Better business.
B) Improving the business.
C) Continuous improvement.
D) Continually getting better.

4. It is important to give an internal customer a good customer experience because:

A) They are more likely to be a returning customer.
B) They are more likely to complain than external customers.
C) They are more important than external customers.
D) They are equally as important as external customers.

5. When a customer starts to make a complaint and you think that you know what the problem is you should:

A) Listen, acknowledge, apologise and then say how you will resolve the issue.
B) Listen, apologise and say how you will resolve the issue.
C) Listen, acknowledge the issue and say how you will resolve the issue.
D) Listen and then immediately say how you are going to resolve the issue.

Solutions: