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BBPSD Customer Service Sample Questions:

1. Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:

A) Market segmentation.
B) Sectional marketing.
C) Group purchasing.
D) Group segmentation.

2. If possible, the first time a customer comes into a shop you should ensure that:

A) You make sure they are in the correct shop.
B) Customer information is collected.
C) You find out their name.
D) They purchase something.

3. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Face-to-face communication.
B) Internet communication.
C) Written communication.
D) Phone communication.

4. Many organisations have something called a USP. This means they have a:

A) Unusual service product.
B) Unique sales pitch.
C) Unique sales position.
D) Unique selling point.

5. When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:

A) Trustworthy.
B) Trusted.
C) Time bound.
D) Tested.

Solutions: