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BBPSD Customer Service Sample Questions:

1. When establishing standards of customer service it is helpful if they are:

A) SMART ones.
B) ABC ones.
C) USP ones.
D) EASY ones.

2. When dealing with Internal customers you must:

A) Make sure you have dealt with external customers first.
B) Check that they have authority to purchase.
C) Apply the same level of service as external customers receive.
D) Ensure that you obtain payment details.

3. The most common time wasting activity is:

A) Frequent interruptions.
B) Excessive socialising.
C) Personal disorganisation.
D) Being indecisive.

4. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Face-to-face communication.
B) Internet communication.
C) Written communication.
D) Phone communication.

5. Continuous improvement, by definition, means that a business is always looking for:

A) Better employees and more customers.
B) Ways in which the business can save money.
C) Continually getting better customers into the shop.
D) Small things that can improve the overall customer experience.

Solutions: