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Microsoft Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations Sample Questions:

1. You are a licensing specialist. Your customer is Contoso Pharmaceuticals, a growing pharmaceutical company.
Company Background
Contoso Pharmaceuticals has two divisions in the United States, one division in
Switzerland, and two divisions in England. The company is purchasing a small competitor in Germany that has a Select License agreement at Level A for applications and systems.
The agreement includes Software Assurance Membership.
In the past year, Contoso Pharmaceuticals expanded much more rapidly than it had anticipated. The companys growth will likely continue. Additional competitors might be acquired.
Network Description
The Contoso Pharmaceuticals network contains 11,500 desktops. The desktops run
Microsoft Windows XP Professional. Desktops in most locations run Microsoft Office
Professional. Desktops in some locations run third-party applications. The company network contains Microsoft Exchange servers and Microsoft Windows servers.
Current Licensing Solution
Contoso Pharmaceuticals holds a Select 6.x License agreement. When the company entered the Select License agreement, the number of forecasted purchases qualified
Contoso Pharmaceuticals for the Level B discount in applications and systems. As the company approaches its first anniversary, it has accumulated 20,000 points in the
Applications pool and 12,000 points in the Systems pool.
Business Goals
Each division plans and budgets its own software purchases. This purchase model works for Contoso Pharmaceuticals, but the executive team wants to look for ways to optimize the companys information technology (IT) investments and to ensure a more predictable budget.
The executive team is evaluating whether it should manage the IT environment and budget for the entire enterprise and standardize all desktops to use the same applications and operating systems. The team wants to save money and to ensure that collaboration among divisions and locations is more efficient. The team does not know if the benefits of standardization will outweigh the costs of training end users and the IT department to use the new software.
End of repeated scenario
You need to identify the current software acquisition model for Contoso Pharmaceuticals.
Which model should you identify?

A) decentralized software decision-making and decentralized purchasing
B) centralized software decision-making and decentralized purchasing
C) decentralized software decision-making and centralized purchasing
D) centralized software decision-making and centralized purchasing

2. You are a licensing specialist. Your customer is Tailspin Toys, a gift retailer.
Company Background
The peak sales season for Tailspin Toys is in July. During July, the number of employees increases by as much as 50 percent. During the remainder of the year, the company has a core staff of 300 employees.
Network Description
The Tailspin Toys network contains 300 desktops that run Microsoft Office 2000
Professional and the Core client access license (CAL). The number of desktops increases to a maximum of 450 during the peak sales season. When the staff increases to its highest level, many employees use desktops that were inactive for a long time. These desktops run older versions of software.
The network contains five servers that run Microsoft Windows 2000 Server. One of the servers also runs Microsoft Systems Management Server 2.0.
The company is planning the following technology changes:
Deploy the latest version of Systems Management Server so that the latest version of Office Professional can be deployed and the company can manage its desktop count and other software.
Standardize the desktop applications. This task is difficult because staffing levels fluctuate.
Current Licensing Solution
The desktop software was licensed through an Open Business agreement that ended in
2002.
Business Goals
Tailspin Toys wants to use the latest technology to meet customer demands. However, the company requires flexibility in purchasing to meet its organizational needs. The chief financial officer (CFO) suspects that the cost of maintaining the latest technology will exceed the company budget, particularly during the slow seasons, when the desktop requirements are reduced. In addition, the CFO states that she wants the company to own all assets.
The company needs a solution that will meet its technology requirements without exceeding its budget goals.
It is currently January, which is a slow sales season. The company needs to enter a licensing agreement as soon as possible to prepare for the peak sales season.
End of repeated scenario
You need to recommend the most appropriate license acquisition model for Office
Professional. What should you recommend?

A) Acquire Office Professional only when new employees are hired.
B) Acquire Office Professional licenses only when the license count exceeds the maximum employee count.
C) Acquire Office Professional annually if the desktop count exceeds the qualified desktop count.
D) Acquire the Office Professional license 30 days after the software is deployed.

3. You are a licensing specialist. Your customer is Litware, Inc., a large company that has
15,000 employees.
Company Background
Litware, Inc. has 15 locations in North America and six locations in Europe and Asia. The companys two divisions are the custom software division and the hosting services division.
Both divisions are experiencing significant sales growth.
The custom software division creates custom software solutions that account for 75 percent of the total revenue for Litware, Inc. The hosting services division offers Microsoft
Exchange and Web hosting services for customers around the world. The company frequently adds 1,000 developers and testers for up to 28 months to work on specific projects.
Network Description
The custom software division creates highly integrated solutions by using Microsoft SQL
Server. The solutions must be delivered and deployed by using custom installation media.
In the past, Litware, Inc., purchased SQL Server through Full Package Product (FPP). This purchasing method no longer meets the companys solution deployment needs.
The hosting services division has one server farm that contains 500 servers. These servers run Microsoft Windows Server, Microsoft Exchange Server, Microsoft Operations Manager
Server, Microsoft Systems Management Server, and Microsoft Internet Security and
Acceleration Server. These applications are licensed through the companys current Select
License agreement.
Current Licensing Solution
Litware, Inc. has no established purchasing procedures. Each location has a different set of desktop products.
The offices in Europe and in Asia acquire software licenses under Open License and
FPP purchases. The offices do not have Software Assurance for the servers or the desktops.
The offices in North America acquire software licenses through a Select License agreement that has Software Assurance for the servers.
Business Goals
The companys executive team suspects that the various locations do not keep track of software purchases and could not prove ownership if the company is audited. The team wants to standardize all desktops.
End of repeated scenario
You need to recommend the most appropriate licensing solution for the server farm. Which solution or solutions should you recommend? (Choose all that apply.)

A) Windows Server and Exchange Server should be licensed through an Enterprise
Subscription Agreement.
B) Windows Server and Exchange Server should be licensed through the Independent
Software Vendor (ISV) Royalty Licensing program.
C) Operations Manager Server, Systems Management Server, and Internet Security and
Acceleration Server should be licensed under the current licensing agreement.
D) Windows Server and Exchange Server should be licensed through a Services Provider
Licensing Agreement (SPLA).
E) All products should be licensed through a Services Provider Licensing Agreement
(SPLA).
F) All products should be licensed through an Enterprise Subscription Agreement.
G) All products should be licensed under the current licensing agreement.

4. You are a licensing specialist. Your customer is The Phone Company, a phone equipment manufacturer.
Company Background
The Phone Companys main office is in California. The company recently opened five sales offices in Mexico, Germany, India, Canada, and China. Each sales office has 20 employees.
Network Description
The Phone Company network contains 1,600 desktops that run Microsoft Windows 2000
Professional. Microsoft Project Professional runs on 50 of the desktops. Microsoft Project
Standard runs on 550 of the desktops.
The network contains 50 servers that run Microsoft Windows 2000 Server. In addition, six
SQL servers are licensed per processor. Other applications that are in use vary by location.
The company is planning the following technology changes:
Add Project Standard to all the desktops in the sales offices in Germany, India, and
Canada.
Upgrade 50 servers to Windows Server 2003.
Implement Microsoft Systems Management Server.
Upgrade 300 desktops to Windows XP Professional.
Current Licensing Solution
The Phone Company has an Enterprise Agreement for all of the desktops in the company.
Each sales office acquires its own software and licenses additional products through separate Open Business agreements. Business GoalsThe Phone Company needs to increase efficiency in managing information technology (IT) purchases. The company wants to leverage the combined buying power of all the offices in order to get the best possible pricing. However, the company wants the flexibility of local purchasing, localized technical support, and localized products.
Network security is important to The Phone Company. The company plans to invest to ensure that the infrastructure is as secure as possible. The company realizes that all these plans require training for end users and for IT employees.
End of repeated scenario
You need to recommend the most appropriate licensing solution for The Phone Company.
What additional information do you need?

A) the companys plans for expanding into additional countries
B) the additional server products that the company plans to deploy
C) the expected sales growth during the next three years
D) the software refresh cycle

5. You are a licensing specialist. Your customer is City Power & Light, a company that manufactures and sells electrical devices.
Company Background
The company headquarters are in Tampa, Florida. The company has one retail store in
Tampa and one retail store in Miami. The information technology (IT) department in Tampa manages the software for all locations.
Network Description
The company has 400 employees who use 400 desktops. The desktops run either
Microsoft Windows 98 or Windows 2000 Professional. The employees use Microsoft
Exchange Server 5.5 for e-mail. The network contains 15 server computers that run
Windows NT Server 4.0. One hundred users access four single-processor servers running
Microsoft SQL Server 7.0.
Business Goals
The IT department has the following goals:
Upgrade the Windows 98 desktops to Microsoft Windows XP Professional.
Standardize all servers so that they use the same software.
Upgrade the 400 desktops to Windows XP Professional.
Upgrade the e-mail server to Exchange Server 2003, and implement Microsoft
Outlook Web Access.
Upgrade the SQL servers to SQL Server 2000.
Ensure that no unlicensed Microsoft software is being used.
City Power & Light plans to hire five new developers to work on internal applications. The company needs to acquire Microsoft Visual Studio for the new developers.
City Power & Light also needs to upgrade all computers for the lowest possible cost. The company has only enough budget to upgrade half of the desktops and servers. The software refresh cycle is five years.
End of repeated scenario
You need to recommend the most appropriate payment structure for City Power & Light.
What should you recommend?

A) Pay for the appropriate licenses as products are deployed.
B) Pay up-front for the initial order and pay for additional products as needed.
C) Spread payments for the initial order throughout the duration of the agreement and pay for additional products as needed.

Solutions: