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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Availability
B) Outbound
C) Calling
D) SIP Access Control

2. How many types of groups are there by default?

A) 2
B) 4
C) 5
D) 3

3. To assign extensions to users, you must first

A) Buy the extension number from the carrier.
B) Assign the extension to the user's phone.
C) Create a pool of extensions.
D) Add the extension to the dial plan.

4. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) Yes
B) No

5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the Call History.
C) Use the .NET Client.
D) Use the built-in Dialpad.

Solutions: