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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many types of Genesys Cloud Contact Center Licenses are available?

A) 2
B) 4
C) 5
D) 3

2. How many types of Genesys Cloud Contact Center Licenses are available?

A) 2
B) 4
C) 5
D) 3

3. Which button would you click to mute yourself when on a call?

A) Dialpad
B) Vertical bars
C) Phone with down arrow
D) Microphone
E) Drop-down arrow

4. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) With multiple active calls, click and drag an unselected call onto the previously selected call details.
C) Have all attendees call you. When all calls are active, click the Start Conference button.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

5. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The phone model
B) The phone name
C) The Hardware ID (MAC address)
D) The Base Settings

Solutions: