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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What type of trunk would you configure to connect to AudioCodes phones?

A) Network interface trunk
B) External trunk
C) WebRTC phone trunk
D) Phone trunk

2. How many types of groups are there by default?

A) 2
B) 4
C) 5
D) 3

3. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

4. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) With multiple active calls, click and drag an unselected call onto the previously selected call details.
C) Have all attendees call you. When all calls are active, click the Start Conference button.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

5. Where can you find people in your organization and add external contacts to the organization?

A) Activity
B) Documents
C) Directory
D) Location

Solutions: