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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statement is true regarding chat rooms in Genesys Cloud?

A) You must have the room_user permission to use rooms.
B) Administrators assign people to rooms.
C) Notifications can be turned off per room.
D) There is a maximum of 50 users to a room.

2. Which feature is used to share a document of size 1 GB size through chat?

A) Attach Button
B) Drag and Drop
C) Workspace sharable link
D) Add web links

3. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Availability
B) Outbound
C) Calling
D) SIP Access Control

4. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Queues
B) Workspaces
C) People
D) Groups

5. What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

A) User
B) employee
C) Supervisor
D) admin

Solutions: