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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Activity
B) Documents
C) Admin
D) Chat Icon

2. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) All participants must click on the Join button in the video chat view.
B) All participants, except the initiator, must click on the Join button in the chat view.
C) Participants automatically placed in the video chat when clicking on the chat room.
D) Other participants must also click on the Open video call icon.

3. To assign extensions to users, you must first

A) Buy the extension number from the carrier.
B) Assign the extension to the user's phone.
C) Create a pool of extensions.
D) Add the extension to the dial plan.

4. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Create a Site
B) Authenticate the Edge
C) Associate the network interface
D) Configure the Edge Connectors
E) Assign the Edge to a Site
F) Create an Edge Group
G) Configure a trunk

5. Where should the WAN interface of the Edge appliance connect?

A) A network segment connected directly to Customer Care.
B) A network segment that has access to your internal LAN.
C) A network segment that is not accessible to the public Internet.
D) A network segment that has outbound access to the public Internet.

Solutions: