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Genesys Cloud CX: Architect Certification Sample Questions:

1. Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?

A) MakeEmailAddress()
B) EmailAddressDomain()
C) EmailAddressLocalPart()
D) EmailAddressDomainPart()

2. Which of the following components can be configured to read and write data from a CRM?

A) Set UUI Data
B) Get Participant Data
C) Call Data Action
D) Set Participant Data

3. Why must you create queues for ACD functionality to work?

A) Queues match agents to an appropriate interaction using ACD
B) Queues are the waiting lines for interactions that are routed using ACD
C) Queues provide ACD with a means to determine the skill level requirement of an interaction
D) Queues are the waiting lines for the agents who will be assigned interactions through ACD

4. Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

A) Language
B) Skills
C) Queue
D) Roles

5. When you delete a flow, it removes only the current version of the flow.

A) True
B) False

Solutions:

Question # 1 Answer: D

Question # 2 Answer: D

Question # 3 Answer: A

Question # 4 Answer: A,B

Question # 5 Answer: A