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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?
A) The average call duration is 1 minute.
B) The average speed of answer will be 20 seconds.
C) You need 20 agents to handle the load.
D) You need a number of trunks such that only 1% of calls will be blocked.
2. A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
A) The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
B) A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
C) A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
D) Using the CRM's public REST API with inbound POST requests to the AICC application server.
3. In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?
A) Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
B) Service Level applies to emails, and Service Level Target applies to calls.
C) Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
D) They are identical terms.
4. In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?
A) Virtual Private Network (VPN)
B) Local Area Network (LAN)
C) Public Internet without encryption
D) Leased Lines (MPLS)
5. The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.
A) True
B) False
Solutions:
Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |