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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A) A type of audio codec.
B) A protocol for video calls.
C) A method for agent authentication.
D) A range of telephone numbers that are routed to the AICC system over the SIP trunk.

2. When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?

A) Cold Standby: Infrastructure is provisioned but requires manual data restoration.
B) Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
C) Backup and Restore: Relies on nightly backups with a recovery process of several hours.
D) Warm Standby: Systems are running but require a database sync and configuration import.

3. What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?

A) The security risk of exposing sensitive information on the agent's screen.
B) The additional bandwidth and processing power required to capture and transmit the screen content.
C) The inability of most web browsers to support screen sharing.
D) The integration with the CRM system.

4. What is the primary purpose of a "pilot number" in a contact center?

A) It is the main published number that customers dial to reach the contact center.
B) It is a number for emergency services.
C) It is a number used exclusively by agents to make outbound calls.
D) It is a test number used during the implementation phase.

5. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A) The color scheme of the agent desktop.
B) The integration with a multitude of existing backend systems (CRM, ERP, etc.).
C) The support for a specific language.
D) The ability to make outbound calls.

Solutions: