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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 99
B) R9
C) 39
D) 19

2. On EcuRepwhat file action for the problem analysis section is valid?

A) Explore
B) Search Files
C) Log analyzer
D) IBM Thread and Monitor Analyzer

3. What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:

A) to open an Enhancement Request.
B) for the customer entitlement process.
C) where customers are able to download software products.
D) that helps customers find answers and resolve issues with IBM software products.

4. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

A) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
B) Choose a date that is best for the L1 support professional.
C) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
D) Inform the customer in writing of the date of the next follow up, and set the date to that date.

5. Where can a published Technotebe found?

A) on the IBM Support Web site
B) in RETAIN
C) inCallCenter
D) in the LI Support teamroom

Solutions: