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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 99
B) R9
C) 39
D) 19

2. While working a Problem Management Record (PMR), a Level 1 support professional learns that the PMR has been added to an existing Critical Situation (CritSit) for the customer. What needs to be done to ensure proper handling of the PMR?

A) Update the Complaint field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
B) Update the Complaint field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Project Office.
C) Update the CritSit field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Projectoffice.
D) Update the CritSit field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.

3. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A) Requested Completion Date
B) IBM business justification
C) Priority
D) Description

4. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A) 1
B) 2
C) 4
D) 3

5. Which one of the following is a valid format when sending a file to ECuRep?

A) 87654.0L049config.txt
B) 87876765724config.txt
C) 87876.724.0LDconfig.txt
D) 87656 724999.config.txt

Solutions: