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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

A) Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
B) Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
C) Determine how energy allocated to IT resources is used to produce business results.
D) Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.

2. A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

A) Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
B) Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
C) Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
D) Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.

3. Which drive type in the DS8870 should be selected for data that has been identified as inactive?

A) Flash
B) DRAM
C) Nearline SAS
D) Enterprise SAS

4. A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?

A) Place the order with only 6 modules then perform a MES upgrade.
B) Place the order with just 1 TB drives.
C) Place the order with height and weight reduction delivery.
D) Place the order, then have the installer take apart and reassemble the XIV.

5. How is RTO defined?

A) The time it takes to restore the backup tapes at a remote site.
B) The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
C) The time it takes to complete the nighty backup process.
D) The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.

Solutions: