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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?

A) They focus on agile development
B) They use prototyping in their development process
C) They focus on quantitative usability evaluations
D) They also seek to address users with limitations

2. What is a usability test task?

A) A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
B) A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
C) A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
D) A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time

3. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
B) Users resist using a software product which is essential for their daily work because it lacks usability
C) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
D) Users buy the software product but repeatedly need to call support because they don't understand how to use it

4. A "usability requirement" is:

A) A requirement how to conduct a usability test
B) A requirement needed to define the size of a mobile phone used in a usability test
C) A requirement on the usability of a component or system
D) A requirement needed for a usability tester

Solutions: