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EXIN ITIL 4 Foundation Sample Questions:

1. Which is an important principle of communication in service operation?

A) It is stored in the configuration management system
B) Meetings are always the best method of communication
C) Information should always be communicated
D) It has an intended purpose or a resultant action

2. A major incident has been closed, but there is a risk that it might happen again.
How should this be logged and managed?

A) As a change request
B) As an event
C) As a service request
D) As a problem

3. When should a full risk assessment and authorization be carried out for a standard change?

A) At least once a year
B) When the procedure for the standard change is created
C) When an emergency change is requested
D) Each time the standard change is implemented

4. Which practice has a purpose that includes ensuring that risks have been properly assessed?

A) Service configuration management
B) Change control
C) Service level management
D) Problem management

5. What is a recommendation of the 'focus on value' guiding principle?

A) Focus on value at every step of the improvement
B) Focus on value for the service provider first
C) Make 'focus on value' a responsibility of the management
D) Focus on the value of new and significant projects first

Solutions: