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EXIN ITIL 4 Foundation Sample Questions:

1. What three elements make up the Service Portfolio?

A) Customer portfolio, configuration management system and service catalogue
B) Service pipeline, configuration management system and service catalogue
C) Service pipeline, service catalogue and retired services
D) Customer portfolio, service catalogue and retired services

2. Which service level metrics are BEST for measuring user experience?

A) Metrics for the percentage of uptime of a service
B) Single system-based metrics
C) Operational metrics
D) Metrics linked to defined outcomes

3. Which practice owns and manages issues, queries and requests from users?

A) Incident management
B) Service desk
C) Change control
D) Problem management

4. Which is a supplier category?

A) Technical
B) Commodity
C) Customer
D) Resource

5. Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A) Prioritization
B) Detection
C) Categorization
D) Escalation

Solutions: