Name: ITIL-4-DITS Exam Simulation: ITIL 4 Leader: Digital & IT Strategy Exam & ITIL-4-DITS Study Guide Materials
Brand: Peoplecert
SKU: DPESP4SB93827420C7D2EBA
Price: 59.98 USD
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About Peoplecert ITIL-4-DITS: ITIL 4 Leader: Digital & IT Strategy Exam

Peoplecert ITIL-4-DITS Exam Syllabus Topics:

Topic	Details
Topic 1	. Understand the relationship between the concepts of Digital and IT Strategy, the service value system, and the service value chain, and explain how to utilize them to create value: This section deals with environmental analysis such as the external PESTLE analysis and internal Four dimensions of service management.
Topic 2	Understand strategic approaches made possible by digital and information technology to achieve customer market relevance and operational excellence: This section covers customer market relevance approaches such as customer journeys, Omnichannel delivery and support, Context-sensitive delivery and support, Customer analytics, Customer feedback and 360° approaches, Operational excellence in service management dimensions.
Topic 3	Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology: Organizational viability: This section covers agility, resilience, leanness, continuity, and co-creation, VUCA factors in Digital and IT Strategy, Levels of digital disruption: ecosystem, industry market, and organizational.
Topic 4	Understand the risks and opportunities of Digital and IT Strategy: This section covers Risk management in digital organizations, Risk identification and assessment, Risk posture, and balancing opportunity with risk.
Topic 5	Understand how to leverage digital strategy to react to digital disruption: The key concepts include digital technology, business, and organization; digitization and digital transformation, business strategy and models, digital and IT strategy, products and services, understand the relationship between the concepts of Digital and IT Strategy.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-leader-digital-it-strategy-2924

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