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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche der folgenden Angaben sind in einem Vertrag, der einen IT-Service untermauert, häufig zu finden?
1. Finanzielle Vereinbarungen im Zusammenhang mit dem Vertrag
2. Beschreibung der gelieferten Ware oder Dienstleistung
3. Verantwortlichkeiten und Abhängigkeiten für beide Parteien
A) nur 1 und 2
B) nur 2 und 3
C) nur 1 und 3
D) Alle oben genannten
2. Welcher Prozess ist für risikoarme, häufig auftretende und kostengünstige Änderungen verantwortlich?
A) Erfüllung anfordern
B) Release- und Bereitstellungsverwaltung
C) Incident Management
D) Nachfragemanagement
3. Welcher Teil des Servicelebenszyklus ist für die Koordination und Durchführung der Aktivitäten und Prozesse verantwortlich, die erforderlich sind, um den Geschäftsbenutzern und Kunden Services auf vereinbarten Ebenen bereitzustellen und zu verwalten?
A) Servicebetrieb
B) Service Design
C) Serviceübergang
D) Kontinuierliche Serviceverbesserung
4. Welche der folgenden Aussagen beschreibt BEST eine Definitive Media Library (DML)?
A) Eine sichere elektronische Bibliothek, die alle Kopien von Software und Lizenzen enthält
B) Eine sichere Bibliothek, in der definitive autorisierte Versionen aller Software und Backups gespeichert und geschützt werden
C) Eine sichere Bibliothek, in der definitive autorisierte Versionen aller Medienkonfigurationselemente (CIs) gespeichert und geschützt werden
D) Ein sicherer Ort, an dem definitive Hardware-Ersatzteile aufbewahrt werden
5. Wofür ist Zuverlässigkeit ein Maßstab?
A) Wie schnell ein Service oder eine Komponente in den normalen Betriebszustand zurückversetzt werden kann
B) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
C) Die Verfügbarkeit eines Dienstes oder einer Komponente
D) Die Risikostufe, die sich auf einen Service oder Prozess auswirkt
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |

