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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition and Edge Servers. You create a group named HelpDesk You need to grant the minimum level of permissions necessary for members of HelpDesk to be able to enable or disable Lync users. What should you do?

A) Assign the CsServerAdministrator role to HelpDesk members.
B) Assign the CsAdministrator role to HelpDesk members.
C) Assign the CsUserAdministrator role to HelpDesk members.
D) Add HelpDesk members to the group RTCUniversalServersAdmins.

2. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition deployed with an Edge Server that is connected to the Internet. A user reports that when he tries to share a Microsoft PowerPoint presentation in a Lync conference, external users receive the following error message: "Some sharing features are unavailable due to server connectivity issues." You ask the customer to run the Get-OfficeWebAppsFarm cmdlet on the Office Web Application Companion (WAC) server. He provides the following result: You need to ensure that external users are able to share and view PowerPoint presentations in Lync meetings. What should you do?

A) Install WAC on the Front End pool.
B) Set the ExternalUrl parameter on the WAC server and publish to the Internet by using a reverse proxy.
C) Set the InternalUrl parameter on the WAC server and publish to the Internet by using a reverse proxy.
D) Install WAC on the Edge Server.

3. You support a customer whose company network contains Microsoft Lync Server 2013. The company has four buildings on a single site. A user reports that when she calls users in another building, the call quality is poor. You receive the Quality of Experience (QoE) report: Which of the following values is outside acceptable limits?

A) Avg. jitter: 23ms
B) Avg. round trip: 867ms
C) Packet utilization: 32701
D) Avg. packet loss rate: 0.21%
E) Receive noise level: -56dBoV

4. DRAG DROP You support a customer whose network environment includes Microsoft Exchange 2010 and Microsoft Lync Server 2010servers. Outlook Web Access (OWA) is configured to display presence from Lync. Your customer recently migrated users and servers to a Microsoft Lync Server 2013 environment. Users report that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server? (To answer, drag the appropriate cmdlet to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

5. You are a member of the CsAdministrator group that supports the Microsoft Lync datacenter for the Contoso company. The datacenter consists of one pool that is running Lync 2013. Contoso has a second Active Directory Domain Services (AD DS) site with a domain controller. The Lync server pool fails. You need to recover the Central Management Store (CMS) and users. Which three actions should you perform? (Each correct answer presents part of the solution. Choose three.)

A) Run the Move-CsDatabase and Set-CsManagementServer cmdlets.
B) Create a Backup pool.
C) Run the Install-CsDatabase and Move-CsManagementServer cmdlets.
D) Run the Invoke-CsPoolFailover cmdlet.
E) Run the New-CsRegistrarConfiguration cmdlet.

Solutions: