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Handling Calling, Chat, and Meetings

• Handling phone numbers: this requires the individuals’ skills in giving recommendations regarding a PSTN connectivity solution depending on business needs; ordering phone numbers; handling service numbers; adding, replacing, or removing an emergency address for your enterprise; assigning, replacing, or removing a phone number for a user; handling voice settings for users; customizing dynamic emergency calling.
• Handling Phone System: here you need to show your expertise in handling resource accounts; designing and customizing call queues; developing and customizing auto attendants; handling call park policies; handling calling policies; handling caller ID policies; interpreting the Direct Routing health dashboard.
• Handling meeting experiences: the test takers need to prove that they are conversant with customizing meeting settings; designing and handling meeting policies; customizing settings for live events; designing and handling policies for live events; customizing conference bridge settings.
• Handling chat and cooperation experiences: this includes customizing messaging policies; handling external access; managing channels for a team; handling private channel creation policies; handling email integration; customizing external access for OneDrive for Business and SharePoint; handling Cloud file storage options for cooperation.

If you visit the Microsoft official website, you will notice that this vendor offers a plethora of prestigious IT certifications. Among the options available on the platform, there's the Microsoft 365 Certified: Teams Administrator Associate certification. However, to get a hold of this certificate, you need to first deal with the Microsoft MS-700 exam that will equip you with the relevant knowledge to manage Office 365 workloads for Microsoft Teams.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-700

Microsoft MS-700: Detailed Overview of Exam Topics

The exam content revolves around three main knowledge areas. These are the following:

Planning and Customizing Microsoft Teams Environment

• Planning and customizing network settings for Microsoft Teams: this requires such skills as planning for efficient network deployment with the help of Network Planner; calculating network bandwidth capacity for Microsoft Teams voice, meetings, video, Live Events; evaluating network readiness with the help of Network Testing Companion; customizing network ports and protocols utilized by Microsoft Teams client application; customizing media optimizations with QoS.
• Customizing and handling guest access: this subtopic measures applicants’ competency in customizing the guest users for Microsoft Teams; customizing guest permissions for a team; customizing messaging, calling, meeting options for guests; removing guests; handling Azure AD access review for guests; customizing guest access from Azure AD portal.
• Handling security and compliance: this encompasses allocating the Microsoft Teams Admin role; developing and handling the compliance features such as sensitivity policies and retention; developing security and compliance alerts for Microsoft Teams; developing a communication barrier policy; interpreting security reports for Microsoft Teams.
• Monitoring and analyzing service utilization: within this sector, you need to be capable of interpreting Microsoft Teams utilization reports; interpreting Microsoft 365 utilization reports; optimizing call quality with the help of Call Analytics; assessing organization-wide call quality with Call Quality Dashboard; applying Power BI to define call quality issues.
• Deploying and handling Microsoft Teams endpoints: the skills evaluated in this sector are deploying Microsoft Teams clients to devices, such as Windows, MacOS, VDI (Virtual Desktop), mobile devices; handling configuration profiles; handling device firmware and settings; customizing Microsoft Teams Rooms.
• Executing governance and lifecycle management for Microsoft Teams: the candidates need to demonstrate that they have expertise in developing Teams templates; setting up policies for Office 365 Groups; customizing Office 365 Groups for Microsoft Teams categorization, naming policy, expiration policy; archiving, restoring, and removing a team.
• Updating from Skype for Business to Microsoft Teams: this includes opting for an appropriate update path and coexistence mode to meet specific needs; planning and fixing Meeting migration; customizing Microsoft Teams update notification and Meeting app choices; customizing coexistence mode for the enterprise and the per-user.

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