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Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) - MB-240日本語 real prep

MB-240日本語
  • Exam Code: MB-240J
  • Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版)
  • Updated: Jul 13, 2025
  • Q & A: 220 Questions and Answers
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About Microsoft MB-240日本語: Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版)

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Microsoft MB-240日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Manage Work Orders and Customer Assets: This section enables the Microsoft consultant to efficiently configure the work order lifecycle and manage incidents, agreements, and inspections. Key focus areas include creating and managing work orders while configuring customer assets.
Topic 2
  • Schedule and Dispatch Work Orders: Microsoft consultants delve into managing scheduling options, customizing schedule boards, and configuring the schedule assistant. Proficiency in Universal Resource Scheduling ensures consultants can optimize resource allocation and scheduling processes.
Topic 3
  • Manage Inventory and Purchasing Using the Built-In Inventory Management System: This topic equips the Microsoft consultant with the knowledge to manage inventory, warehouses, purchasing, and product returns.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

  • Determine and configure field service security roles
  • Configure territories, postal codes and organizational units
  • Identify and configure field service entities
  • Set defaults for work orders, bookings, the schedule board, and agreements
  • Configure proficiency models
  • Determine and configure resource scheduling options
  • Determine and configure skill types
  • Implement resource roles and categories
  • Configure characteristics and skills
  • Determine and configure product and service categories

Configure product and service pricing

  • Define tax codes
  • Determine when a product has a default list price and a work order price list
  • Configure minimum charge amount and duration
  • Associate products and services with price lists
  • Create a product or service
  • Set up price list validity dates
  • Add products and services to incidents

Configure bookable resources

  • Enable mapping functionality
  • Set up resource pools and crews
  • Set up bookable resource territories
  • Define work hours for resources
  • Manage bookable resources
  • Set up bookable resource categories, characteristics, and resource pay types
  • Configure geocoding
  • Define start and end locations for resources

Integrate other tools with Field Service

  • Using Push Notifications on the mobile app
  • Benefits of Connected Field Service
  • Benefits of using Resource Scheduling Optimization
  • Determine uses for Remote Assist

2. Manage work orders (15-20%)

  • Configure booking status and work order status values
  • Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
  • Configure work order lifecycle stages
  • Configure work orders, work order types, and priority

Create and manage work orders

  • Add status and sub-status information to a work order
  • Create a work order from an incident or an opportunity
  • Identify processes to close a work order
  • Organize work orders and resources by geography
  • Associate a work order and a price list

Manage incidents

  • Attach Guides to Service Tasks
  • Add service tasks, products, and services
  • Configure Requirement Groups
  • Configure Requirement Groups
  • Configure service task types
  • Configure incident types

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

  • Understand resource utilization
  • Schedule work orders using Schedule Board and Schedule Assistant
  • Enable scheduling board geocoding
  • Reassign and reschedule work orders
  • Determine when to use each scheduling option
  • Move incomplete work orders
  • Manually schedule work orders

Implement the Schedule Board

  • Facility Scheduling
  • Customize the schedule board
  • Configure schedule boards
  • Define booking rules
  • Create additional schedule boards
  • Identify features and uses for Booking Requirements view
  • Implement the integrated map feature

Implement the Schedule Assistant

  • Apply constraints to resource queries
  • Filter data
  • Specify a search radius

Configure Resource Scheduling Optimization (RSO)

  • Define objectives and constraints
  • Configure optimization of resources
  • Geocoding for travel time
  • Create optimizing profiles

Configure Universal Resource Scheduling

  • Configure URS for field service
  • Create requirement views
  • Fields passed from work order to requirements
  • Components of Universal Resource Scheduling
  • Configure an entity to be schedulable
  • Determine Universal Resource Scheduling use scenarios

4. Manage field service mobility (10-15%)

Install and configure the mobile app

  • Assign security roles
  • Administer connected devices
  • Configure display customizations
  • Configure the mobile app
  • Configure actions that field agents can perform
  • Integrate with Dynamics 365 Guides
  • Add Guides to HoloLens app

Manage mobile projects

  • Mobile Device Management, security and synchronization
  • Modify configuration settings
  • Publish a mobile project
  • identify project artifacts that can be modified or edited

5. Manage inventory and purchasing (10-15%)

Manage inventory

  • View product inventory
  • Determine when to integrate inventory with Enterprise Resource Planning application
  • Adjust inventory levels
  • Transfer inventory
  • Set up inventory and warehouses

Manage purchasing and product returns

  • Create purchase orders
  • Create a list of receivable products for a purchase order
  • Determine product return options
  • Determine the purchase order process
  • Finalize returns
  • Create return merchandise authorizations (RMAs) and return to vendor (RTV)

6. Manage assets and agreements (10-15%)

Create and manage agreements

  • Using Entitlements
  • Define Service Level Agreements (SLAs)
  • Determine when to use agreements
  • Configure automatic generation of invoices
  • Configure automatic generation of bookings
  • Enable SLAs
  • Add an SLA to a Work Order
  • Define and configure agreement preferences and settings

Manage customer assets

  • Configure Connected Field Service
  • Create child assets
  • Manage IoT devices
  • Configure products to auto-create customer assets
  • Create and register customer assets
  • Determine opportunities for Internet of Things (IoT)
  • Associate work orders with customer assets

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