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Microsoft Dynamics CRM 2016 Customer Service - MB2-714 real prep

MB2-714
  • Exam Code: MB2-714
  • Exam Name: Microsoft Dynamics CRM 2016 Customer Service
  • Updated: Jul 08, 2025
  • Q & A: 92 Questions and Answers
  • PDF Version

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  • PDF Price: $59.98
  • Microsoft MB2-714 Value Pack

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About Microsoft MB2-714: Microsoft Dynamics CRM 2016 Customer Service

Microsoft MB2-714 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Manage cases and the knowledge base
Topic 2
  • Manage queues| entitlements| and service level agreements (SLAs)
Topic 3
  • Manage service scheduling| interactive service hub| and the unified help desk

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx

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Microsoft Dynamics CRM 2016 Customer Service Exam Certification Details:

Schedule ExamPearson VUE
Sample QuestionsMicrosoft Dynamics CRM 2016 Customer Service Sample Questions
Passing Score700 / 1000
Number of Questions40-60
Duration120 mins
Exam CodeMB2-714
Books / Training80726: Customer Service in Microsoft Dynamics CRM 2016
80715: Office 365 Integration with Microsoft Dynamics CRM Online
Exam NameMicrosoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
Exam Price$165 (USD)

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