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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx
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Microsoft Dynamics CRM 2016 Customer Service Exam Certification Details:
| Schedule Exam | Pearson VUE |
| Sample Questions | Microsoft Dynamics CRM 2016 Customer Service Sample Questions |
| Passing Score | 700 / 1000 |
| Number of Questions | 40-60 |
| Duration | 120 mins |
| Exam Code | MB2-714 |
| Books / Training | 80726: Customer Service in Microsoft Dynamics CRM 2016 80715: Office 365 Integration with Microsoft Dynamics CRM Online |
| Exam Name | Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016 |
| Exam Price | $165 (USD) |
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