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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A) Submission
B) Review
C) Verification C Repair

2. In designing your application, you want to apply consistent visual styles to all parts of the application.
How do you meet this requirement?

A) Use the Live Ul tool to select the skin rule.
B) Apply styles to the screen layout.
C) Specify a skin in the harness rule.
D) Specify a skin in the application rule.

3. A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.

A) Add an optional action to the stage that contains the Select Account Type assignment.
B) A user view for requesting information to the Select Account Type assignment.
C) Add a router to the Select Account Type assignment.
D) Add a case-wide optional action.

4. Which business need do you address through delegation?

A) A general manager must approve catering proposals that exceed EUR5000.
B) A care supervisor wants to authorize a second opinion for an insurance claim.
C) A service representative must attach the appropriate form when emailing a customer.
D) A risk officer wants to adjust the income threshold for automobile loans.

5. You are designing a medical claim case type and haw the following requirement: Method claims must be resolved within 5 days. To meet this requirement you need to set the_________. the service level to 5 days.

A) urgency
B) deadline
C) passed deadline
D) goal

Solutions: