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PMI Project Management Office Certified Professional Sample Questions:

1. A PMO professional is mentoring a project manager who is overseeing a project critical to the organization's strategic goals. The project manager has encountered resistance from a key stakeholder who believes the project's direction might jeopardize their department's interests. Despite written communication, the stakeholder remains concerned.
What should the PMO professional advise the project manager to do?

A) Assign a team member to handle the stakeholder and mitigate their objections.
B) Continue with the project as planned, ignoring the stakeholder's concerns.
C) Convene a meeting with the stakeholder to better understand their concerns.
D) Escalate the issue to senior management to override the stakeholder's objections.

2. A PMO professional notices that the project managers are not adhering to the established project management guidelines within the organization. What actions should the PMO professional take to address this issue effectively?

A) Revise the current guidelines based on their knowledge and experience to ensure the guidelines are more practical.
B) Distribute updated manuals and provide additional project management training sessions to the project managers.
C) Escalate the issue to the project sponsors to enforce the project managers' adherence to the guidelines.
D) Conduct a survey with project managers to understand their challenges, then create a customized action plan to address the gaps.

3. The project sponsor and the manufacturing director of a PMO-managed project have different opinions about the development of a new order-tracking system.
What should the PMO professional do to avoid this situation in the future?

A) Involve key stakeholders to ensure that requirements are not overlooked.
B) Ensure that the project sponsor has approved the requirements.
C) Advise executives to complete a roles and responsibility matrix in the project planning.
D) Develop an effective project scope and change control process during project planning.

4. A PMO was recently established to support the organization's new strategy following a global restructuring process.
Which two actions should the PMO leader take to effectively identify the expectations of PMO customers?
(Choose 2)

A) Review existing PMO guidelines and processes to ensure alignment with assumed customers' needs.
B) Analyze past performance reports of the company's projects to create a catalog of services for the PMO.
C) Survey all employees to gather general feedback on the PMO's role and impact on the organization.
D) Conduct one-on-one interviews with C-suite executives to understand their strategic goals and how the PMO can support achieving them.
E) Establish a feedback loop with PMO customers to continuously gather insights on how the PMO can better support their needs.

5. A PMO professional is responsible for a recently deployed project management methodology. A project manager who manages a significant portion of the portfolio refuses to follow the methodology, leaving gaps in the PMO reporting at the portfolio level. The project manager views the prescribed processes as rigid, time- consuming, and as adding no value.
How should the PMO professional respond?

A) Remind the project managers that the process is mandated by the organization.
B) Escalate this to the senior director, who relies on the portfolio-level reporting of key performance indicators (KPIs).
C) Inform the project managers that the process represents the industry standard in managing projects.
D) Initiate a refresher for the project managers to demonstrate how the methodology mitigates project risks.

Solutions: