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Salesforce Certified Platform Administrator II Sample Questions:

1. AW Computing sells a variety of software programs for Its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing. software.
how should an administrator meet these retirements?

A) Include a milestone to the product with a term of 365 days for phone support.
B) Add an entitlement template to the pressure conduct for phone support.
C) Configure a flow to create a milestone co the asset upon purchase.
D) Create a flow to attach an entitlement to the asset upon purchase.

2. A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records.
What is preventing the user from completing the merge?

A) The Account matching rules are not set.
B) The user is assigned to the wrong territory.
C) Only administrators have permission to merge records.
D) The Delete permission is missing on the user for Accounts.

3. The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the service teem. The changes have been built In a sandbox and are ready to be deployed Into production.
Whet should an administrator do before deploying the change set in production?

A) Push the change set to another sandbox to restore from.
B) Request a new sandbox based on the sandbox where the changes were made.
C) Create the fields and update the page layouts In production.
D) Make a new sandbox based on production to restore changes from.

4. The accounting team at Universal Containers is looking to roll out two new custom objects: a parent Invoice object and a child Payment object. Whenever a Payment record is created, the Invoice object should be updated to reflect the current outstanding value of the Invoice.
What should the administrator do to build this functionality?

A) Create a lookup-relationship on the Payment with a Roll-up Summary field on the Invoice.
B) Create a master-detail relationship on the Payment with a Roll-up Summary field on the Invoice.
C) Create a lookup-relationship on the Payment and a workflow cross object field update.
D) Create a master-detail relationship on the Payment and a workflow cross object field update.

5. Ursa Major Solar (UMS) wants to improve Its customers' ability to search for knowledge articles. UMS has already created categories for articles.
Which two additional chances should be made to improve search capabilities?
Choose 2 answers

A) Create synonyms for specific search terms.
B) Configure Einstein Search for specific search terms.
C) Configure Global Search for specific search terms.
D) Promote specific search terms for specific articles.

Solutions: