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Salesforce Certified Platform Administrator II Sample Questions:
1. Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals.
What should the administrator do to track accurate sales data on opportunities?
A) Create new Products with the new retail pricing.
B) Add a required lookup field from the Order to the opportunity.
C) Create a new Price Book for the new retail pricing.
D) Add a new Order Process for Orders generated from opportunities.
2. Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked to ensure that the Profit new on the Opportunity object is available to sales reps and is hidden from partners using Field Level Security.
Which two features should the administrator use to fulfil this request?
Choose 2 answers
A) Profiles
B) Organization-wide Defaults
C) Permission Set
D) Record Type
3. Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record.
CK also wants a way to forecast based on role hierarchy.
Which three options should an administrator recommend?
Choose 3 answers
A) Enable Territory Forecast.
B) Modify the Territory Forecast to match the Hierarchy Forecast model.
C) Make a custom field to track the amounts for Territory and Hierarchy Forecast.
D) Enable Role Hierarchy Forecast.
E) Have the user select the forecast type listed under the Forecast Type in the Display Settings.
4. An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.
What action should be taken to populate the Status field on the records and add new records?
A) Update
B) Insert
C) Upsert
D) Export
5. An administrator is asked to create a report to calculate the year-over-year changed in the dollar amount of a company's opportunities.
What reporting tool should be used to complete this request?
A) A joined report with two report blocks for each year
B) A row-level formula to compare amounts grouped by year.
C) A custom summary formula with the PREVGROUPVAL function.
D) A custom summary formula with PARENTGROUPVAL function
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: A,B,D | Question # 4 Answer: C | Question # 5 Answer: C |