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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. How does the integration of SAP Ham with SAP C4C benefit service agents? There are 2 correct answers to this question.

A) They can edit Knowledge base articles in the agent workspace
B) They can view Knowledge base group updates in the Feed pane
C) They can create a ticket directly from SAP Jam
D) They can attach Knowledge base articles to tickets

2. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP. Where are the quantity fields used? There are 2 correct answers to this question.

A) The target quantity is used in the billing request item
B) The actual quantity is used in the goods movement
C) The target quantity is used in the goods movement
D) The actual quantity is used in the billing request item

3. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up? Please choose the correct answer.

A) Define the contact person in the Administration work center.
B) Update the contact details in your organization structure.
C) Define the contact person in the Service Control Center.
D) Define a new service agent.

4. Where do you configure service levels in SAP Coud for Service? There are 2 correct answers to this question.

A) In the Service Control Center
B) In Fine-Tuning
C) In Administrator Work Center
D) In Scoping

5. You need to create a URL mashup on the Account Overview to open a Google search. Which of the following elements are mandatory to configure the mashup? Please choose the correct answer.

A) Port binding
B) Category
C) Port Type Package
D) Description

Solutions: