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HP Selling HP BSM Solutions Sample Questions:

1. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
B) Do you have the ability to integrate fault, availability, performance, and configuration management?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) How often do you update application revisions across your network?

2. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How do you market and promote the value that IT brings to your organization?
B) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
C) How do you continue to deliver applications and services that meet or exceed service level agreements?
D) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?

3. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) service desk management
B) maintaining and monitoring the quality of services
C) incident ticket management
D) performance test management

4. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) providing faster mean time to resolution (MTTR)
B) providing cross-domain visibility of IT infrastructure events to remove duplication
C) proactively enforcing policy and compliance reporting
D) improving consistency in application testing
E) end user monitoring to track business service levels

5. Which statement best links a customer problem to a solution capability for Network management?

A) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

Solutions: