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HP Selling HP BSM Solutions Sample Questions:

1. From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?

A) Does duplication of error tracking efforts slow the time to resolve problems?
B) Are you able to monitor native iPhone Mobile applications end-to-end?
C) Do you know when an application or service will be ready for deployment into the production environment?
D) How are you tracking financial expenses in a siloed infrastructure?

2. Which customer challenge does BSM Application performance management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
C) inability to detect the root-cause of an application problem
D) inability to provide a holistic and cross-domain view of their entire IT infrastructure

3. Which HP value statement will best resonate with the personas involved in application performance management?

A) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
C) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
D) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.

4. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)

A) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
B) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
C) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
D) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
E) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.

5. What is the most correct value proposition for HP Software's BSM Solution?

A) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
B) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
C) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.

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