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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which first step does HP recommend that you take to resolve compatibility and performance issues?

A) Replace the hard drive.
B) Update HP software.
C) Update the BIOS.
D) Replace the system board.

2. Your customer wants better security for sensitive data on their hard drives and asks for help enabling HP DriveLock. Where should you look to enable this?

A) Windows Disk Management
B) HPProtectTools Security Manager
C) Regedit32:Hkey_Local_Machine
D) Security menu in BIOS

3. Which types of drive encryption does HP ProtectTools support? (Select two.)

A) operating system level
B) BIOS level
C) master boot level
D) folder level
E) full volume level

4. What is the difference between SATA and eSATA?

A) eSATA uses a faster bus speed.
B) SATA has more drive options.
C) eSATA uses an external port.
D) SATA has lower power consumption.

5. Other than on the serial number label, wherecanyou access theserial numberfor an HP notebook or desktop?

A) Bootlogfile
B) Drive Protection System (DPS) test
C) F2 Utility
D) BIOS Setup Utility

Solutions: