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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which processes are responsible for the regular review of underpinning contracts?
A) Supplier management and availability management
B) Availability management and service level management
C) Supplier management and change management
D) Supplier management and service level management
2. Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
A) To plan the resources required to manage a release
B) To provide good-quality knowledge and information about services
C) To ensure that a service managed and operated accordance with constraints specified during design
D) To design and develop capabilities for service management
3. Which one of the following is it the responsibility of supplier management to negotiate and agree?
A) The service portfolio
B) Third-party contracts
C) Operational level agreements (OLAs)
D) Service level agreements (SLAs)
4. Which of these should a change model include?
1.The steps that should be taken to handle the change
2.Responsibilities; who should do what, including escalation
3.Timescales and thresholds for completion of the actions
4.Complaints procedures
A) 1 and 3 only
B) 2 and 4 only
C) 1, 2 and 3 only
D) All of the above
5. Which one of the following is NOT a characteristic of a process?
A) It structure an organization
B) It delivers specific results
C) It is measureable
D) It responds to specific events
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
