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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

A) Creating a baseline
B) Implementing service and process improvements
C) Defining measurable targets
D) Reviewing measurements and metrics

2. Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

3. Within service design, what is the key output handed over to service transition?

A) Measurement, methods and metrics
B) Process definitions
C) Service design package
D) Service portfolio design

4. Which statement should NOT be part of the value proposition for Service Design?

A) Reduced total cost of ownership
B) Better balance of technical skills to support live services
C) Improved Service alignment with business goals
D) Improved quality of service

5. What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A) The change advisory board
B) The change implementer
C) The change authorization board
D) The change manager

Solutions: