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最新的 APDS 2M00001A 免費考試真題:

1. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) Australia
B) US
C) Germany
D) New Zealand
E) Canada
F) UK
G) India

2. Scenario:
In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito, Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed?

A) The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.
B) None, the payment made by the Distributor constituted facilitation payment which is customary under the laws of Mourito.

3. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
B) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
C) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
D) Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.

4. When meeting with a prospect they say: "Your contact center solution is too expensive." Which statement could help you overcome this customer's objection? (Select one.)

A) Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.
B) Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.
C) What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact,web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.
D) What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.

5. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) IP500v1 Chassis
B) IP500v2 Chassis
C) Large Linux server. DL360G and R620
D) Medium Linux servers, DL120G and R210

問題與答案：