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最新的 APDS 2M00001A 免費考試真題:

1. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
B) The Partner should ask Avaya to pay the money to get the payments released.
C) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
D) The Partner should report the matter to their own management.

2. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) True
B) False

3. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business makes de-centralized purchase decisions
B) The business' environment is complex, customized multi-vendor, highly scaled integration critical
C) The business has minimal IT support, and are risk adverse
D) The business uses limited customization, 1-2 Vendors
E) The business has extensive internal IT support with outsourcing
F) The business makes centralized purchase decisions

4. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
B) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
C) Avaya always comes in with the lowest price tag for all their contact center solutions.
D) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
E) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.

5. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Outbond Contact Express
C) Avaya Contact Center Select

問題與答案：

問題 #1 答案： C

問題 #2 答案： A

問題 #3 答案： B,C,E

問題 #4 答案： A,B,C,D

問題 #5 答案： C