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1. Which are the correct capacities for Avaya Contact Center Select? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 250 Active Multichannel Agents with IP500v2
C) Up to 30 Active Voice Agents with IP Office Server Edition
D) Up to 250 Active Voice Agents with IP Office Server Edition

2. HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

3. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Recording and storage
B) Workforce Optimization
C) Inbound and Outbound
D) Real-time monitoring
E) Caller segmentation

4. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business makes de-centralized purchase decisions
B) The business' environment is complex, customized multi-vendor, highly scaled integration critical
C) The business has minimal IT support, and are risk adverse
D) The business uses limited customization, 1-2 Vendors
E) The business has extensive internal IT support with outsourcing
F) The business makes centralized purchase decisions

5. Which statements are value propositions of Avaya Contact Center Select? (Select two.)

A) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
B) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
C) It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.

問題與答案：

問題 #1 答案： A,B

問題 #2 答案： 僅成員可見

問題 #3 答案： A,D,E

問題 #4 答案： B,C,E

問題 #5 答案： A,B