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最新的 APDS 2M00001A 免費考試真題:
1. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Outbound Contact Express
C) Avaya Contact Center select
2. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOP) through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
B) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
3. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)
A) Avaya Networking
B) Avaya Contact Center Solutions
C) Avaya IP Office
D) Avaya Security
4. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)
A) Australia
B) US
C) Germany
D) New Zealand
E) Canada
F) UK
G) India
5. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.
A) True
B) False
問題與答案:
問題 #1 答案: A | 問題 #2 答案: B | 問題 #3 答案: A,B,C,D | 問題 #4 答案: A,B,C,D,E,F,G | 問題 #5 答案: B |
175.156.128.* -
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