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最新的 APDS 2M00001A 免費考試真題:

1. HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)

2. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business is voice-centric with multichannel
B) The business requires G14 language support
C) The business makes IT driven decisions
D) The business is social media aware, but not involved in interactions
E) The business is focused primarily on support

3. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 30
C) 50

4. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) True
B) False

5. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)

A) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
C) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.

問題與答案：