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最新的 Avaya-Certification 3303 免費考試真題:
1. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)
A) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
B) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
D) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
E) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
2. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)
A) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
B) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
C) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
D) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
E) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
3. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)
A) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
B) The calling list being used was downloaded and overwritten during calling.
C) The job was configured for a different calling list than the selection was run on.
D) The agents are using the search calling list function and manually choosing the wrong records forcalling.
E) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
4. What manages users on an Avaya Proactive Contact (APC. pod configuration?
A) Enterprise Lightweight Directory Access Protocol (LDAP)
B) High Availability LDAP
C) Active Directory
D) Linux Shadow files
5. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?
A) Agent Report
B) Job Report
C) Administrative Report
D) Agent Monthly Report
問題與答案:
問題 #1 答案: A,B | 問題 #2 答案: B,C,D | 問題 #3 答案: B,C,D | 問題 #4 答案: B | 問題 #5 答案: C |
142.255.68.* -
已經通過了3303考試,我很喜歡你們的題庫,因為它能讓我得到一份很好的工作,我只是花了很少的時間去研究它,然后參加考試,就獲得了證書。