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最新的 Avaya-Certification 3303 免費考試真題:

1. Which three features are available in soft-dialer? (Choose three.)

A) Native Voice and Data Transfer (NVDT)
B) Agent Blending
C) Wait For Beep Detection
D) List Sharing
E) Agent Owned Recall (AOR)

2. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) cbaui
B) vmstat
C) rpm -I
D) check_pds

3. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
B) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
D) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
E) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

4. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya Application Enablement Services (AES) 3.1 or later
B) Avaya Communication Manager (CM) 3.1 or later
C) Avaya PG230 gateway or Avaya PG230RM gateway
D) TN-744-based Call Classifier Cards version "e"or later
E) Enhanced Network Bus Controller

5. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Analyst.
B) Change the parameters and re-run the selection from Editor.
C) Change the parameters and re-run the selection from Command User Interface (CUI).
D) Change the parameters and re-run the selection from Monitor.

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