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1. What should the crontab of a secondary dialer have?

A) pds_maintenance
B) pds_maintenance and mts_maintenance
C) pds_maintenance, mts_maintenance and db_mainlenance
D) pds_maintenance and db_rnaintenance

2. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) account.log
B) cron
C) dccs_logfile
D) soe_log
E) cd.log

3. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
B) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
C) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
D) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
E) Monitor may not be configured to display agents who are on break.

4. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
B) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
C) An Incorrect IP address has been configured for the PG230RM.
D) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
E) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.

5. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
B) Monitor is not working properly. There should be at least a few calls with the new completion code.
C) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
D) The Proactive Contact Agent application has not been updated to use the new completion code.
E) The agents did not get the email describing the new completion code and the conditions for Itsuse.

問題與答案：