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最新的 Dynamics GP 2011 MB2-868 免費考試真題:
1. In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same
resource.
First you create Activity A and set it to Show Time as Tentative. Then you create Activity B and set it to
Show Time as Pending.
How can you display this conflict? (Choose all that apply.)
A) Open the Service Calendar and disable Conflicts.
B) Open Activity
C) Open Activity
D) Open the Service Calendar and enable Conflicts.
2. When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and
In Progress goal fields recalculated?
(Choose all that apply.)
A) automatically
B) when the goal record is saved
C) when a user clicks the Recalculate button
D) as scheduled on the service calendar
3. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?
A) Enter the close date on the close opportunity form.
B) Activate all draft quotes related to the opportunity.
C) Close all open activities on the opportunity.
D) Relate the opportunity to at least one competitor.
4. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)
A) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.
B) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
C) Set the service selection rules to choose resources from The same site.
D) Set the time zone for each user associated with the Boston site to match the time zone of that site.
5. A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?
A) Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.
B) Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.
C) On the preferred user's record, set the service preference for the account and the preferred work hours.
D) On the customer's account, set the service preferences for preferred time and preferred user.
問題與答案:
問題 #1 答案: C,D | 問題 #2 答案: A,C | 問題 #3 答案: A | 問題 #4 答案: B,C | 問題 #5 答案: D |
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