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1. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleting a lead also removes the lead from the marketing list.
B) Deleted leads remain in the marketing list.
C) Marketing list members cannot be qualified until the list is activated and unlocked.
D) Marketing list members can be added after the list is activated.

2. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to define the product that will be used as a substitution if another product is unavailable
B) a set of measurements in which a product is available
C) a way to bundle two or more products together
D) a way to organize multiple price lists

3. In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A) creating notes
B) assigning a different contract to the case
C) adding activities
D) assigning a new owner

4. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
B) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
C) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
D) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
E) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.

5. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Open the opportunity, and then change the currency.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

問題與答案：