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1. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) On the Service item, set the selection rule selection criteria to Least Busy.
B) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
C) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
D) On the Service item, set the selection rule selection criteria to Most Busy.

2. You need to schedule a phone cal to a group of Accounts and Contacts, followed three days later by an
email message.
What should you do?

A) Create one quick campaign.
B) Create one campaign with two marketing lists.
C) Create two quick campaigns.
D) Create one campaign with one marketing list.

3. In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.)

A) other campaign activities
B) email campaign activities
C) phone campaign activities
D) planning activities

4. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.
B) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
C) Set the service selection rules to choose resources from The same site.
D) Set the time zone for each user associated with the Boston site to match the time zone of that site.

5. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) The Pipeline Phase field is mandatory.
B) A Price List is required to add products to an opportunity.
C) All quotes related to an opportunity must be in the same currency.
D) Opportunities can be created for leads.

問題與答案：