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1. Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

A) Preview
B) Performance
C) Predictive
D) Progressive
E) Proficient

2. A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A) Virtual Private Clouds
B) Ready Now Solutions
C) Proof of Concept
D) Contact Center Bundles

3. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 12,000
B) 5000
C) 15,000
D) 10,000

4. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) MS SQL 2016
B) Microsoft.NET Framework R4.7.2
C) MS SQL 2017
D) MS Windows Server 2012
E) MS Windows Server 2016

5. An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A) Avaya one-X® Agent
B) Avaya Agent for Desktop (AAfD)
C) Agent Map
D) Agent Desktop Displays (ADD)

問題與答案：