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最新的 ACDS-3382 33820X 免費考試真題:

1. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya Call Management System
B) Avaya Intelligent Customer Routing
C) Avaya IX™ Workforce Engagement
D) Avaya Aura® Elite Multichannel

2. Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

A) Preview
B) Performance
C) Predictive
D) Progressive
E) Proficient

3. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Corporate License
B) Avaya SBCE Standard License
C) Avaya SBCE Standard and Advanced Licenses
D) Avaya SBCE Corporate and Standard Licenses

4. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) It is sold through Direct and Indirect channels.
B) Call Center Elite requires CMS.
C) CC-Elite can be ordered as a standalone for a 3rd party PBX.
D) Call Center Elite includes Business Advocate.
E) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.

5. During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?

A) Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
B) Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
C) Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
D) Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340

問題與答案：