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最新的 ACIS 7392X 免費考試真題:
1. Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related?
(Choose three.)
A) Meet-me Conferencing
B) Skill Preferences (1st, 2nd, 3rd Skills)
C) VDIM Variables
D) Best Service Routing (BSR) Application
E) Attendant Vectoring
2. Refer to the exhibit.
You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.
What would cause all calls to interflow to Denver?
A) The wait-time command is step 3 on Denver is considered a call acceptance command and allowing all calls to interflow.
B) Step 8 in the Denver command should be busy command.
C) The route-to number command in step 6 in New York is allowing all calls to interflow to Denver.
D) The wait-time command step 1 in Denver is considered a call acceptance command and allowing all calls to interflow.
3. With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?
A) When the telephone extension is configured on the station form
B) When the agent's login ID Is administered in the switch
C) When the station has Auto Answer enabled
D) When the agent logs in at that extension
4. Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
A) VDNs pass parameters to the vector for processing.
B) VDNs interpret the skills an agent has.
C) VDNs define the call flow through the call center.
D) VDNs route calls by pointing to a vector.
E) VDNs ensure that agents can originate and terminate calls.
5. Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)
A) Service Observing Listen Only Access Code
B) Service Observing (Remote/By FAC)
C) Telecommuter
D) COR - Restriction Override set to all
問題與答案:
問題 #1 答案: A,C,D | 問題 #2 答案: C | 問題 #3 答案: D | 問題 #4 答案: A,D | 問題 #5 答案: A,B |
61.227.192.* -
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