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最新的 Avaya Aura 6201.1 免費考試真題:

1. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to number
B) Messaging skill
C) Route-to digits
D) Converse-on skill
E) Collect digits

2. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
B) BCMS receives data internally and stores data in a volatile switch memory.
C) BCMS is interval based and CMS is call based.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

3. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Service Objective
B) Predicted Wait Time
C) Reserve Agent
D) Vector queuing priority

4. To activate, which three options require an Avaya authorization password? (Choose three)

A) simultaneous CMS Supervisor logins
B) the number of users that can be administered in the CMS
C) features assigned to each user
D) the number of ACDs that the CMS system can monitor
E) the number of agents that the CMS can report on

5. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
D) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content

問題與答案：

問題 #1 答案： C,E

問題 #2 答案： C,D

問題 #3 答案： B,C

問題 #4 答案： A,D,E

問題 #5 答案： D