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最新的 Avaya-Certification 6201-1 免費考試真題:

1. Which command is used to find the current CMS release?

A) pkginfo -x cms
B) pkginfo -p cm
C) pkginfo cms
D) pkginfo -r cms

2. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: internal
B) Measured: external
C) Measured: both
D) Measured: survivable

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
D) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content

4. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archiver for ACD3 failed to run successfully.
B) The nightly archivers far ACD1 and ACD2 have not complete yet.
C) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
D) The nightly backup was in contention far the nightly archiver for ACD3.

5. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

A) Redesign the routing so all calls funnel through a signal vector
B) Add vector variables to each vector to test for working hours.
C) Create vector subroutine that can be used in all vectors that have the same working hours
D) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.

問題與答案：