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最新的 Avaya-Certification 6201-1 免費考試真題:

1. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) There is no network connection to CLAN.
C) CMS version is not configured an the system-parameters features farm,
D) CMS version is misconfigured on the system-parameters features form.

2. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Only the switch release in the CMS needs to be changed to CM6.
B) It is not necessary far either the reporting adjunct or the switch release to change.
C) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D) Only the reporting adjunct in the switch needs to be changed to R16 CMS.

3. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS ensures that the most skilled agent receives calls first.
B) COS restricts the calls a user can make and receive.
C) COS is used to restrict calls between incoming and outgoing trunk groups.
D) COS defines which features an agent may access.

4. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
B) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
C) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
D) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.

5. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) cms svc
C) CMS-Supervisor
D) cms adm

問題與答案：