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最新的 Avaya ACDS 37820X 免費考試真題:

1. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office tracks that information and It Is provided In a CSV format.
B) IP Office tracks that information and It can be reviewed using the built-in reports.
C) IP Office does not track that Information but It is available using a third-party call accounting application.
D) IP Office does not track that information but it is available with a call center application.

2. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Communication Control Toolkit database
B) The Contact Center Manager Server database
C) The Contact Center Manager Administration database
D) The Contact Center Multimedia database

3. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

A) An email address is not required for Basic level users.
B) Any email address will work for Basic level users.
C) The email address for Basic level users does not need to be unique.
D) The email domain name must match the company domain name.

4. Refer to the exhibit.

You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?

A) Add the specific product names for components in your solution.
B) Create a version of this diagram for each location.
C) Add In quantities for each of the components in your solution.
D) Cross out functionality not requested by the customer.

5. Refer to the IT-FAC scenario and exhibits.



The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)

A) It utilizes the WiFi network of APs.
B) It supports off-premise connectivity.
C) It operates on a separate DECT network.
D) It uses a line of ruggedized endpoints.

問題與答案：