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最新的 Avaya Certified Support Specialist 74970X 免費考試真題:

1. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) WorkRequestID
B) Contextld
C) DNIS Number
D) Caller ID

2. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to WA and invites the agent to a chat room.
B) ED sends a resource request to CS with chat attributes for a suitable agent.
C) ED sends a "create new contact" request to OCP snap-in.
D) ED sends a resource request to WA with chat attributes for a suitable agent.
E) ED workflow requests chat attributes for the Context Id from C Store.

3. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

4. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The AES and CSC connections are established.
B) The Avaya Oceana agents are in READY state for the voice channel.
C) The Avaya Oceana agents are in READY state for the email channel.
D) The Avaya Oceana administrators are in READY state for voice channel.

5. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC communicates with Communication Manager through the DLG Interface in the AES.
C) CSC uses AES to control and monitor Session Manager voice calls and resources.
D) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

問題與答案：