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最新的 Avaya Certified Support Specialist 74970X 免費考試真題:

1. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces relies on CM for authentication and authorization.
B) Avaya Oceana Workspaces does not require UAC authorization while logging in.
C) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

2. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to WA and invites the agent to a chat room.
B) ED sends a resource request to CS with chat attributes for a suitable agent.
C) ED sends a "create new contact" request to OCP snap-in.
D) ED sends a resource request to WA with chat attributes for a suitable agent.
E) ED workflow requests chat attributes for the Context Id from C Store.

3. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe

4. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
B) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
C) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
D) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log

5. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCMServices
B) UCMDataCollector
C) CallServerConnector
D) UCM-PU

問題與答案：